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My role

My role

Lead Product Designer

The team

2 PMs, 2 Copywriters,
3 Engineers, 3 QAs

Scope

Scope

Authentication, Form Design, Design System

Overview

Overview

Overview

The "Get Started" experience had grown increasingly complex over time, creating unnecessary friction during account creation. With continued growth across partnerships and product offerings, we saw an opportunity to simplify the onboarding experience and build a more scalable foundation for the future. Partnering with product managers and engineers, I helped redesign and launch a streamlined flow under a tight timeline.

The "Get Started" experience had grown increasingly complex over time, creating unnecessary friction during account creation. With continued growth across partnerships and product offerings, we saw an opportunity to simplify the onboarding experience and build a more scalable foundation for the future. Partnering with product managers and engineers, I helped redesign and launch a streamlined flow under a tight timeline.

Design highlight 01

One email-first flow

One email-first flow

One email-first flow

A single entry point for both new and existing users. After entering an email, the system automatically determines the appropriate next step, reducing decision-making and creating a simpler path to get started.

A single entry point for both new and existing users. After entering an email, the system automatically determines the appropriate next step, reducing decision-making and creating a simpler path to get started.

Design highlight 02

Introducing a scalable form pattern

Introducing a scalable form pattern

Introducing a scalable form pattern

The existing forms felt visually heavy, with separate labels and inputs making the experience appear longer than necessary. After researching modern form patterns, I introduced a floating-label approach that streamlined the experience while maintaining clarity. I then took the initiative to expand it into a reusable component for future product experiences.

The existing forms felt visually heavy, with separate labels and inputs making the experience appear longer than necessary. After researching modern form patterns, I introduced a floating-label approach that streamlined the experience while maintaining clarity. I then took the initiative to expand it into a reusable component for future product experiences.

Design highlight 03

Challenging legacy requirements

Challenging legacy requirements

Challenging legacy requirements

Authentication screens had accumulated requirements over time, including optional phone numbers, password rules, and legal disclosures. By partnering with product, engineering, and legal teams, we re-evaluated each requirement and removed unnecessary friction while maintaining compliance.

Authentication screens had accumulated requirements over time, including optional phone numbers, password rules, and legal disclosures. By partnering with product, engineering, and legal teams, we re-evaluated each requirement and removed unnecessary friction while maintaining compliance.

Thank you for taking the time to read. Have a lovely day :)

Designed and built by Ningning Zeng © 2026

Designed and built by Ningning Zeng © 2026