Porting Dashboard
Improving number transfer with clearer progress tracking and user guidance.
Overview
Context
When users transfer their number to US Mobile, they rely on the Porting Dashboard to track progress. The old design lacked clarity, leaving users unsure of what to expect. To improve this, we explored the user journey, refined our processing logic, and identified key stages of the transfer process to provide clearer guidance and updates.
When users transfer their number to US Mobile, they rely on the Porting Dashboard to track progress. The old design lacked clarity, leaving users unsure of what to expect. To improve this, we explored the user journey, refined our processing logic, and identified key stages of the transfer process to provide clearer guidance and updates.
My Role
Sole designer, responsible for concept, redesign, and delivery, with guidance from my design mentor.
Sole designer, responsible for concept, redesign, and delivery, with guidance from my design mentor.
The Team
1 Designer (Solo, with Mentor Support), 1 Product Manager, 1 Customer Support Specialist, 2+ Engineers, 1 QA Specialist.
1 Designer (Solo, with Mentor Support), 1 Product Manager, 1 Customer Support Specialist, 2+ Engineers, 1 QA Specialist.
Timeline
Q3 2021
Q3 2021
Solutions
We introduced a progress bar to outline each stage, providing clear updates and relevant information throughout the process.
I’m still writing the details for this project. Stay tuned! If you want to know more, feel free to email me at ningningzeng@gmail.com.
